They also provide services such as asterisk solutions (turning a normal PC into a server) to better manage incoming and outgoing calls. There are also services like call center and calling card solutions, as well as voice over broadcast and SMS/text message services and a host of technological business solutions to make sure that a particular business is running at its optimal capacity.
Capanicus is also an excellent provider of IVR services (interactive voice response). IVR services let users do everything from retrieve banking statements, flight schedules, product details, order status, and even movie times from any telephone. IVR services can also be used to create services such as telephone banking, order placement and ticket booking these services can also be used to place outbound calls to deliver or gather information for appointments, past due bills and other time sensitive information. IVR services can help increase the quality of a given company's business, because it can help to increase sales, improve brand recognition and help to establish a loyal customer base thereby increasing retail traffic, because customers can access a website from anywhere and make purchases in a rapid and efficient manner. IVR can assist with real-time survey results, monitoring and more qualified leads.
Capanicus offers the full spectrum of IVR and VOIP services so that a company can concentrate on exactly what a company should be concentrating on, which is providing their customers with the best and most responsive service possible, thereby building brand loyalty, retaining customers and generating the maximum amount of profits. A given company is capable of these IVR and VOIP solutions can be completely customized to suit the specific needs of a company. Capanicus as a VOIP and IVR services provider provides top-quality services at a reasonable price with professional staff that will assist the customer in any way possible to make sure they are completely satisfied.